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Return And Exchange Policy

Return Policy

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us.

Missing/Damaged Items

Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. Please contact us and we'll take care of the issue immediately.

Return Instructions

All return packages must be processed by contacting orders@entourageorganics.co. This will ensure proper processing of your return. We are not responsible for items sent to us without notification. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.

Order Cancellations

If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.

Notice 

We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.